WORLDPAC’s well respected, industry leading business model, with a robust technology platform and comprehensive product assortment, is what differentiates us from our competitors. Our Team Members are the reason WORLDPAC has outperformed the industry for over 30 years with an unwavering commitment to our customers and suppliers. WORLDPAC fosters a sense of community, connection, and inclusion.

Our team member’s value proposition includes competitive compensation and benefits, career path development and a supportive work environment that encourages innovation, creativity, and personal growth. WORLDPAC is proud to offer all our team members a workplace that is both challenging and rewarding, with a commitment to enable each of them to achieve their full potential.

Job Description

We are seeking a dynamic and results-driven Director of Strategic Accounts to lead our team of account managers. This pivotal role focuses on the Regional Accounts portion of the Strategic Accounts profile, overseeing the development and execution of annual growth plans for revenue related to parts, service, and the adoption of improved digital solutions. The ideal candidate will be a strategic thinker with exceptional leadership skills and a strong background in customer relationship management. The role requires 50-60% travel and active engagement in customer-facing events, including quarterly business reviews. The Director of Strategic Accounts will report to the VP of Strategic Accounts, who reports to the SVP of Sales of the company.

Responsibilities

Leadership and Team Management:

• Lead, mentor, and develop a team of account managers, ensuring they achieve their annual growth plans and sales targets.
• Foster a high-performance culture within the team, promoting continuous improvement and professional development.
• Set clear objectives and key results (OKRs) for the team and monitor progress regularly.
• Lead the account managers to leverage their CRM tool for effective pipeline management.

Strategic Planning and Execution:

• Develop and implement strategic account plans to drive revenue growth from parts, service, and digital solutions.
• Collaborate with cross-functional teams to ensure alignment with overall company objectives and strategies.
• Analyze market trends, customer needs, and competitive landscape to identify opportunities for growth and innovation.

Customer Relationship Management:

• Build and maintain strong, long-term relationships with key regional customers in the book of business.
• Lead customer-facing events, including quarterly business reviews, to present performance metrics, discuss future plans, and address any concerns.
• Ensure customer satisfaction and loyalty by understanding their needs and providing tailored solutions.
• Work with field leadership to grow and implement growth strategies for specific regional customers.

Travel and On-Site Engagement:

• Travel frequently (50-60%) to meet with customers, attend industry events, and support account managers in the field.
• Represent the company at trade shows, conferences, and other industry events to build brand awareness and generate leads.

Performance Monitoring and Reporting:

• Monitor and report on the performance of strategic regional accounts, providing insights and recommendations to senior management.
• Utilize CRM tools and other software to track sales activities, customer interactions, and revenue metrics.
• Prepare and present regular reports on account performance, growth opportunities, and strategic initiatives.

KEY COMPETENCIES

• Strategic Thinking: Ability to develop and execute long-term plans that align with company goals.
• Leadership: Proven ability to lead and inspire a team towards achieving ambitious goals.
• Customer Focus: Deep commitment to understanding and meeting customer needs.
• Results-Driven: Strong focus on achieving measurable outcomes and driving continuous improvement.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Essential Job Skills

• Minimum of 10 years of experience in account management, sales, or business development, with at least 5 years in a leadership role.
• Proven track record of achieving sales targets and driving revenue growth.
• Strong understanding of parts, service, and digital solutions.
• Excellent communication, negotiation, and presentation skills.
• Ability to travel extensively (50-60%) and manage time effectively while on the road.
• Proficiency in CRM software and Microsoft Office Suite.
  
  

Ideal Candidates

Demonstrate knowledge of automotive parts and systems

Locate and stock parts, operate inventory systems and store equipment

Identify solutions for customer projects and provide recommendations

Apply safety knowledge and skills

ASE P2 certified or ASE ready equivalent

Education

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact talent@worldpac.com for assistance.

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.

Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include:

Health and Wellness:

• Medical, dental, and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Financial Benefits:

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Short-term and long-term disability insurance to protect income during unforeseen circumstances.

Additional Perks:

• Paid time off, including vacation days and holidays, to encourage rest and personal time.
• Employee discounts on products and services.