The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable
balances. This will include negotiation of payment arrangements, resolution of customer disputes and
working with internal teams to accomplish KPI’s, objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First
teams as necessary to resolve customer concerns causing delays in payments. The role will work with
Collections management team on proper escalation of customers with payment issues. A strong customer
service mindset is required for success.

The role will work closely with cross-functional departments and Credit team members to coordinate daily
workflow and ensure compliance with SLAs. This role will work closely with key customers and the crossfunctional teams to understand and resolve issues while adhering to established company policies and
procedures.

• Daily aging report monitoring and follow through on collection to assure that delinquent accounts
are worked based on priority and in a timely manner and properly notated
• Develop and maintain positive working relationships with all customers within assigned A/R
portfolio
• Reconciliation of past due balances, with clear and concise communication to our customers, sales
staff, and management to resolve disputed balances
• Resolves disputed and unapplied items on the customer accounts
• Works with internal and external customer to clear open accounts receivable balances
• Makes recommendations for setting up customer payment plans, placing customer accounts on hold
and accounts to be placed with 3rd party collections and bad debt
• Works in a team supportive environment
• Performs other collection related duties as required by management
• Complies with all established policies and procedures
• Ability to organize and interpret data as well as communicating analytic results/recommendations
• Able to manage multiple tasks simultaneously to completion with sound business judgment
• Credit hold review and order releases per company policy guidelines
• Special projects as assigned

• Available to work occasionally outside of regular hours, including Saturday as needed

• Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of
Associate degree
• 2+ years’ experience in a credit and collections or customer facing role
• Effective collections, issue resolution, deduction management, and negotiation skills
• Collaborative attitude, as well as strong analytical and investigative skills
• Proven ability to work both independently and as a team member
• Understanding of basic accounting and bookkeeping procedures
• Ability to communicate professionally and effectively with all levels of internal and external
management through various methods of communication
• Ability to define problems, identify solutions and follow through to completion
• Excellent verbal and written communication
• Strong decision-making skills with strong attention to detail and action results oriented
• Working knowledge of AS400 system
• Excellent customer service skills
• Knowledge of transactional processes and systems
• Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
• Results Orientation
• Process Improvement Mindset
• Ability to adapt to changing environments