WORLDPAC’s Team Member Value Proposition  

WORLDPAC’s well respected, industry leading business model, with a robust technology platform and comprehensive product assortment, is what differentiates us from our competitors. Our Team Members are the reason WORLDPAC has outperformed the industry for over 30 years with an unwavering commitment to our customers and suppliers. WORLDPAC fosters a sense of community, connection, and inclusion.  

Our team member’s value proposition includes competitive compensation and benefits, career path development and a supportive work environment that encourages innovation, creativity, and personal growth. WORLDPAC is proud to offer all our team members a workplace that is both challenging and rewarding, with a commitment to enable each of them to achieve their full potential. 

Worldpac is seeking a dedicated and detail-oriented Strategic Account Administrator to join our team in Oak Brook, IL. This role is essential in managing and supporting our strategic accounts, ensuring exceptional customer service, and fostering strong relationships with our clients. The ideal candidate will be proactive, organized, and committed to delivering operational excellence while supporting business growth objectives. 

Key Responsibilities: 

• Serve as the primary contact for assigned strategic accounts, addressing inquiries and resolving issues promptly. 

• Coordinate with internal departments (sales, logistics, and operations) to ensure seamless execution of account needs. 

• Monitor and analyze account performance metrics, preparing detailed reports for clients and leadership. 

• Assist in contract management, including renewals, amendments, and compliance tracking. 

• Support strategic planning initiatives to enhance client satisfaction and business growth. 

• Manage account-specific documentation and maintain accurate records. 

• Identify and escalate potential risks or challenges impacting client satisfaction. 

• Facilitate onboarding for new accounts, ensuring a smooth transition and setup process. 

Qualifications: 

• High school diploma or equivalent; a bachelor’s degree in business administration or a related field is preferred. 

• Proven experience in account management, customer service, or a related field. 

• Strong organizational skills and attention to detail. 

• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems. 

• Ability to multitask and manage competing priorities in a fast-paced environment. 

• Strong problem-solving skills and a customer-first mindset. 

Physical Demands and Work Environment: 

• Ability to work in an office environment with extended periods of sitting, typing, and computer use. 

• Occasional travel may be required for client meetings or training sessions. 

Reasonable Accommodation: 

Worldpac is committed to providing reasonable accommodations to individuals with disabilities. If you require assistance in the application or hiring process, please contact us to discuss your needs. 

Equal Employment Opportunity Statement: 

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.