The Inbound Sales Representative is responsible for assisting customers via telephone in returns processing, order completion, and sales and customer service functions.

Additionally, the Inbound Sales Representative develops new prospects and interacts with existing customers via telephone to increase sales and facilitate company growth while coordinating with the field sales team to ensure goals are met.

Assists Outbound Sales Department by providing outstanding customer service and handles a high volume of inbound sales calls.
Contacts prospective customers to explain service or product offered, prepares order quotes and places order for processing.
Achieves assigned performance goals and objectives set by leadership.

Essential Job Skills
Microsoft Office.
Proficient in data entry, including speed and accuracy.
Capability to use basic business mathematics and analyze business reports.
Willingness to continuously evolve and develop personal skills to meet the changing environment.
Interpersonal, analytical and collaborative skills.
Ability to read and interpret documents.
Reliable with an excellent attendance record.

Requirements
1-3 of automotive aftermarket related sales; or equivalent combination of education and experience.
Telemarketing and customer service experience.
Highschool diploma or GED equivalent.
Able to effectively use Microsoft Office.
Must be able to read, write and speak English fluently.
Eligible to work in the United States.

Ideal Candidates
Extremely organized and demonstrates the ability to prioritize effectively.
Comfortable with all aspects of Microsoft Office (Outlook, PowerPoint, Word, Excel).
Able to create, compose and edit written materials.
Capable of exercising independence and discretion.
Associate’s degree is preferred.
Bilingual is a plus.

Education
Highschool diploma, or GED equivalent.
Associates degree preferred.

Certificates, Licenses
None.

Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit, talk, and listen. The team member is frequently required to walk. The team member is occasionally required to stand; use hands, reach with hands and arms; stoop, kneel, crouch, or crawl. The team member must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to moving mechanical parts and occasionally exposed to high places, fumes, or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. This position is in an office environment.

USD $19.95 - USD $27.95 /Yr.

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact talent@worldpac.com for assistance.

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.

 

Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include:

 

Health and Wellness:

• Medical, dental, and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Financial Benefits:

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Short-term and long-term disability insurance to protect income during unforeseen circumstances.

Additional Perks:

• Paid time off, including vacation days and holidays, to encourage rest and personal time.
• Employee discounts on products and services.

On-Site